Our beliefs:
- The consumer is in control and their control is only increasing
- Traditional advertising alone yields unacceptably low returns compared to cost
- Technology evolution is creating new opportunities at an alarmingly exciting pace
- Results should be constantly measured, and agencies should be judged by those results
- The consumer-brand relationship begins or ends because of — sometimes tiny, seemingly insignificant — experience
- Agencies must embrace flux and chaos, and adapt with extraordinary speed
- Agility must be a core competency, not the exception, for agencies to survive
- Being all things to all people doesn’t produce greatness
- Business, including finding ways to develop new products and revenues, is a shared responsibility with the agency
- It’s all about people and approach: applied thinking, creativity, and personal responsibility


